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What You Need to Know About Estate Agents When Buying a House

Buying a house? Estate agents don’t work for you – they work for the seller. Learn their tricks, what to ask (and what not to say), and how Mortgage Brokers Near Me can help you buy with confidence.

Will Sharman

Aug 6, 2025

A smiling mortgage broker standing in front of a house with a “For Sale” sign, holding a portfolio. The image represents guidance for buyers on dealing with estate agents when purchasing a home

Buying a Home With an Estate Agent?

Buying a home can feel like stepping into a world full of jargon, pressure, and conflicting advice. One minute an estate agent is telling you there are “loads of viewings booked”, the next they’re hinting you should use their in-house mortgage broker. If you’re new to the process, it’s easy to assume the estate agent is there to help you. The truth is – they don’t work for you. They work for the seller.

I’m Will Sharman, a mortgage broker with years of experience helping first-time buyers, movers and investors. I’ve seen almost every estate agent tactic out there – the good, the bad, and the confusing. This guide explains what estate agents really do, what to watch out for, and how to protect yourself so you buy your home with confidence.

Key Takeaways

  • Estate agents work for the seller, not you. Their job is to get the best price for the property.
  • Be polite but careful with what you share – don’t reveal your maximum budget or personal circumstances.
  • Expect them to recommend their mortgage broker or solicitor. This can be a conflict of interest – always shop around.
  • After your offer is accepted, speak to an independent mortgage broker (like us at Mortgage Brokers Near Me) to make sure you’re getting the best deal.
"Estate agents aren’t bad people – but their loyalty is always with the seller. Knowing that upfront changes how you approach every conversation." – Will Sharman

What Does an Estate Agent Actually Do?

Estate agents are the middlemen in property transactions. Their role is to market properties, manage viewings, and negotiate on behalf of the seller. While they’ll happily answer your questions and show you around homes, remember this: their fee comes from the seller’s pocket.

That doesn’t mean they’re the enemy – but it does mean you should keep your cards close to your chest. A good example: we recently helped a client who casually mentioned to an agent that they were “happy to stretch to £300,000.” The property was on the market for £280,000. Guess what price the seller ended up holding out for? Exactly.

The Buying Process with an Estate Agent

Step 1: Register with Multiple Agents

Sign up with more than one agent in your chosen area so you hear about new listings quickly. Give them your must-haves and budget – but don’t reveal your absolute maximum.

Step 2: Book Viewings and Ask Questions

Use viewings to learn about the property and the area. Don’t rely solely on what the agent tells you – they may not know (or may gloss over) details like lease lengths or planned developments nearby.

Step 3: Make an Offer

When you’ve found “the one”, put your offer in writing. Be clear about conditions, such as requiring a survey or a set completion timeframe.

Step 4: Negotiate (Carefully)

The agent might hint there are “other offers” or encourage sealed bids. Stick to what you can afford and get advice before raising your bid.

Step 5: Offer Accepted – Speak to a Mortgage Broker

Once your offer is accepted, this is where we step in. At Mortgage Brokers Near Me, we’ll compare the whole market (not just a handful of lenders) to find a deal that suits you, your deposit and your long-term plans.

Common Tricks Estate Agents Use (And How to Handle Them)

  • Creating urgency: Back-to-back viewings or phantom “other offers” designed to spark panic.
  • Fishing for your budget: Friendly chat like “So, what’s your max spend?” is often strategic.
  • Pushing in-house mortgage brokers or solicitors: Can lead to conflicts of interest and limited mortgage options.
  • Overly positive property descriptions: “Cosy” might mean small, “upcoming area” might mean noisy construction.

Questions You Should Ask (and What to Keep Quiet)

Key questions to ask:

  • Why is the seller moving?
  • How long has it been on the market?
  • Any previous offers fallen through?
  • What’s included in the sale?
  • Leasehold or freehold?

What never to reveal:

  • Your maximum budget.
  • How quickly you need to move.
  • That you’re emotionally attached to the property.

Do Buyers Pay Estate Agent Fees?

No. The seller pays the estate agent’s commission. But don’t assume that means they’re “free” for you – their job is still to get the highest price possible from you.

Protecting Yourself When Buying Through an Agent

  • Use independent professionals: A broker like us and your own solicitor.
  • Verify everything: Don’t rely solely on the agent’s word – confirm through surveys and legal checks.
  • Keep records: Save emails and note calls in case of disputes.
  • Know your rights: Agents must follow consumer protection rules – if they don’t, you can escalate complaints to The Property Ombudsman.

FAQs and Next Steps

Do estate agents lie about other offers?

They shouldn’t, but it happens. Ask for written confirmation and keep your offers formal.

Should I use the estate agent’s solicitor or broker?

Shop around – their recommendation may be based on referral fees, not what’s best for you.

How do I know if an estate agent is being honest?

Cross-check everything. Get your solicitor to confirm lease terms, boundaries or planning permissions.

For sale sign on a house
"The best way to level the playing field is to have your own expert in your corner. An independent broker makes sure you get the right deal, not the deal that earns someone else a commission." – Will Sharman

Ready to Buy with Confidence?

Estate agents will always prioritise the seller – but with the right advice, you can level the playing field. At Mortgage Brokers Near Me, we’ve helped hundreds of buyers avoid costly mistakes, get better mortgage rates, and navigate the process stress-free.

Get free mortgage advice today – or call us to chat about your plans.

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